Artificial Intelligence is reshaping the hospitality industry, offering new ways to streamline operations, enhance efficiency, and create more personalised guest experiences. From automating routine tasks to optimising decision-making, AI is enabling businesses to operate smarter while improving service quality and customer satisfaction.

This panel will explore how AI-driven tools are transforming hospitality, from chatbots and recommendation engines that enhance guest engagement to predictive analytics that optimise staffing, inventory, and pricing. Experts will discuss the cost-saving potential of AI, its role in improving operational efficiency, and the challenges businesses may face in adopting these technologies. Ethical considerations, including data privacy and balancing automation with human interaction, will also be explored. Looking ahead, the discussion will highlight future innovations in AI and how they can shape the next generation of hospitality experiences

Speakers:

• Chris Fletcher, Founder & CEO - Tech On Toast

• Frankie O’Connell, UK Director of People & Talent - Blank Street Coffee, UK

• Leanne Gunson, Head of Learning & Development - Pizza Pilgrims

• Matt Grimshaw, Founder - Youda

In the fast-paced and ever-evolving hospitality industry, accurate forecasting is essential to stay ahead of market trends and drive profitability. This session explores the powerful synergy between Artificial Intelligence (AI) and forecasting, showing how CFOs and financial directors can leverage advanced predictive analytics to optimise revenue, minimise risks, and make data-driven decisions.

Gain insights into how AI-powered tools can enhance forecasting accuracy by analysing vast amounts of historical, market, and guest behaviour data. Discover how AI models are reshaping budgeting, staffing, and resource allocation to deliver smarter financial outcomes. With real-time predictions and scenario planning, CFOs can not only react to market shifts faster but proactively drive growth and profitability.

Speakers:

• Peter Martin, Founder & Executive Director - Peach 20/20

• Brendan Kelly, Head of Projects - JKS Restaurants

• Erika Biggadike, Director & Head of Supply Chain - 4C Associates

• Tim Doubleday, Group CFO - Burger King UK