Join Tom James, Managing Director of Bill’s, and Peter Martin, Executive Director of Peach, for an insightful fireside chat on how technology is transforming the hospitality industry. From AI-powered chatbots and self-service kiosks to digital ordering and personalisation, they’ll explore how restaurants can meet the evolving expectations of Gen Z diners. As digital transformation accelerates, legacy brands must adapt, leveraging social media, data, and new technologies to stay competitive in an ever-changing market.

Beyond guest-facing tech, Tom and Peter will discuss the power of data-driven decision-making in shaping menu strategies, optimising pricing, and enhancing customer engagement. With analytics offering deeper insights into consumer behaviour, restaurants can create tailored experiences that drive loyalty and revenue. Don’t miss this engaging discussion on the intersection of technology and hospitality, packed with practical insights for future-proofing your business.

Speakers:

• Peter Martin, Founder & Executive Director - Peach 20/20

• Tom James, Managing Director - Bill's Restaurants

In today’s fast-paced business environment, technology is not just an operational tool—it’s a strategic driver of productivity at the highest level. This session will explore how boardroom leaders can harness AI, automation, and digital transformation to optimise workflows, enhance efficiency, and empower their workforce. Discover the key technologies and strategies that are redefining productivity and driving competitive advantage.

Speakers:

• Peter Martin, Founder & Executive Director - Peach 20/20

• Darren Wilkinson, CTO - Gail's

• Kate Eastwood, MD of Lounges - Loungers Plc

• Luke Fryer, CEO & Founder - Harri

The hospitality industry is evolving rapidly, with delivery, kitchen efficiencies, and food innovation playing a crucial role in shaping its future. As consumer expectations shift, brands like Deliveroo and Carluccio’s are embracing technology-driven efficiencies to enhance food production, optimise delivery logistics, and expand their reach.

This panel will explore how cutting-edge innovations in food preparation, kitchen automation, and delivery tech are helping hospitality brands streamline operations, maintain quality, and drive profitability.

Speakers:

• Chris Fletcher, Founder & CEO - Tech On Toast
• Iain Dickson, Head of Food Operations - Carluccio's
• Jessica Markowski, Director of Global Restaurant Brands - Deliveroo
• Olivia Reid, Consultant Head of Food - Market Halls

As technology continues to reshape business strategies, the boardroom must take an active role in leveraging tech to drive predictable, scalable revenue. In this session, industry leaders will explore how data, automation, and AI are transforming revenue models, improving forecasting accuracy, and enabling sustainable growth. Join us to uncover the strategies and technologies that are helping organisations stay ahead in an increasingly competitive market.

Speakers:

• Peter Martin, Founder & Executive Director - Peach 20/20

• Dan Brookman, CEO - Airship & Toggle

• Jo Fontaine, Strategic Customer Partnership Director - Access Hospitality - The Access Group

• Juliette Keyte, Marketing Director - Red Engine Team

Food delivery has become an essential part of hospitality, reshaping how brands connect with their customers. As technology continues to evolve, businesses must navigate the challenges of managing demand, integrating seamless delivery solutions, and maintaining a balance between digital convenience and in-person dining experiences.

This panel will explore how innovative technology is streamlining delivery operations, enhancing guest satisfaction, and driving profitability. Experts will discuss the role of delivery platforms, the power of data-driven insights in optimising logistics, and the strategies that successful operators are using to create smooth and efficient customer experiences. The conversation will also look at emerging trends such as ghost kitchens, autonomous delivery, and sustainability in food delivery, providing insights into the future of hospitality and how brands can stay ahead in an increasingly digital world.

Speakers:

• Chris Fletcher, Founder & CEO - Tech On Toast

• Chris Matthews, Global Retail Technology Director - Pret A Manger

• Florian de Chezelles, Co-Founder - The Salad Project

• Joe Heather, Regional General Manager Northern Europe - Deliverect

From smart appliances and kitchen automation to real-time inventory management and data-driven kitchen analytics, technology is enhancing efficiency, improving food quality, and reducing waste in commercial kitchens. Expert speakers will showcase the latest innovations in the kitchen tech space, offering practical insights on how these tools can streamline workflows, boost productivity, and help chefs deliver a consistently exceptional dining experience.

Speakers:

• John Cunningham, Chief Executive - Foodservice Equipment Association

• Ben Keal, Director - Sylvester Keal

• James Shaw, Workplace Design Lead - Google

• Rehan Uddin, CEO - Asian Restaurant Owners Network