In a sector where talent is tight and expectations are rising, the organisations winning today are those using data not just to measure performance, but to shape culture, strengthen teams and guide smarter people decisions. This session explores how hospitality leaders can move beyond spreadsheets and dashboards to create a genuinely insight-led people strategy.

We’ll unpack how operators can use data to understand what truly drives engagement, retention and productivity across different roles and sites, and how to translate these insights into everyday behaviours, leadership practices and cultural rituals. From spotting early signs of burnout to identifying high-impact training investments, attendees will learn how to turn people data into practical action that improves both employee experience and business performance.