Kitty began her hospitality career as a Membership Secretary in the Birley Group, honing her penmanship through disciplinary letters to badly-behaved members. Writing and hospitality went hand-in-hand ever since, as she spent 12 years as Head of Communications at St. JOHN, creating the voice of the iconic brand and ghostwriting The Book of St. JOHN, the 25th anniversary cookbook.

In 2020 she relaunched Countertalk with founder Ravneet Gill, working hand-in-hand to shape its editorial direction, partnerships and community-building. Working closely with hospitality experts and industry leaders, she has developed an ecosystem of thoughtful, practical resources that reflect the realities of working in the industry — tools, frameworks and conversations that are hard to find elsewhere, designed to support a more open, informed and resilient hospitality community.