Leon Smallbone
Leon is an accomplished IT leader with over 25 years of experience in the global hospitality sector. He currently serves as Assistant IT Director at Firmdale Hotels, where he looks after the day-to-day IT operations globally, ensuring consistent service delivery, system stability, and operational resilience across the business.
With a career spanning luxury hotels, resorts, and complex multi-property environments across the UK, Middle East, Africa, and Europe, Leon has led large-scale digital transformation initiatives including cloud migration, cybersecurity, and enterprise system implementations. He is known for his practical, solutions-focused approach, combining deep operational understanding with strong leadership to deliver technology that enhances both business performance and guest experience.
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01-Apr-2026HT360 Hospitality Leaders ForumTech or touch? Finding the right balance between digital efficiency and human service
























