Neil has worked for over 26 years in the hospitality industry, with the last 17 focused on leading operations across London as a Revenue Manager and General Manager for both independent and branded hotels. Today, as the Group Operating Officer for Imperial London Hotels, he is responsible for overseeing nearly 3,500 rooms in the heart of the city, including the Royal National Hotel, Western Europe’s largest hotel with 1,652 rooms, car parks and a commercial laundry. He is deeply committed to delivering excellence for both his guests and teams. He is a proud member of the Institute of Hospitality and is a Innholders Scholar.