Tom Vivace is the Founder of Viva People, a people strategy and people-tech consultancy working with hospitality and growth businesses to turn insight into action and build cultures that scale.

With over a decade of senior leadership experience in multi-site hospitality, Tom has led large-scale people, talent and learning transformation across fast-growing restaurant and leisure brands. His work now focuses on connecting people strategy, leadership capability and digital people systems to drive measurable improvements in engagement, retention and performance.

Tom specialises in helping operators move beyond gut feel and fragmented systems to create clear, insight-led people strategies. From people-tech stack design and workforce data to psychometrics and leadership development, his approach is practical, commercially grounded and rooted in the realities of operating at scale.

At HT360, Tom brings real-world hospitality examples of how data can be used not just to measure performance, but to actively shape culture, decision-making and leadership behaviour across complex, multi-site businesses.