Exhibitor Zone / Ezone / Exhibitor Hub / Exhibitor Manual

Your event portal for managing your exhibitor participation. It provides access to event information and exhibitor resources. Check your event joining instructions for login details and available features.

For any queries, please contact ....

Planning & Logistics Hub / Operations Manual

The operational section of the exhibitor website, where you can find stand specifications, compulsory forms, supplier information, ordering guidance, deadlines and the exhibition timetable.

 

1.    What is included in my stand package?

Check the Shell Scheme Specification or Space Only Rules and Regulations for your stand type. Your contract or floorplan confirms your stand dimensions. 

Find these under Stand Type Information in the Planning & Logistics Hub.

If you have any issues with this, please contact the organisers.

2.    Can you send me a copy of the floorplan?
Please follow this link to view the floorplan – you can also download a PDF of the floorplan via this link. If you have any issues, please email ops.iha@montgomerygroup.com 

The floorplan is also linked under Quick Access in the Planning & Logistics Hub.

 

1. How much lighting do I need on my stand?

This is entirely up to you, depending on how bright you want your stand to be and whether you want to spotlight specific products or displays. As guidance, our electrical contractor recommends a minimum of 2x spotlights for stands up to 18sqm.

2. How much power do I need on my stand?

This depends on what equipment or devices that you need power for. Please make sure to check the wattage required to run each item.

Listed below are examples of "typical" loadings for items plugged in to socket outlets: 

500-watt sockets:  computers, TV’s, video’s, spotlights to 500W, refrigerators  
1000-watt sockets:  domestic filter coffee machines, lighting up to 1000W 
2000-watt sockets:  kettles**, machinery up to 2000W 
3000-watt sockets:  hired coffee machines, machinery 2000W to 3000W 

Note ** kettles and refrigeration / freezer requirements vary between 200 and 2000 watts. Please check with the supplier or check the reference tag or plate on the machine to ensure you order the correct size socket.

3. Is Wi-Fi available onsite?

ExCeL London provides complimentary visitor Wi-Fi throughout the venue. Connect to “_Excel VISITOR ONLY Free Wi-Fi” and follow the on-screen instructions.

The free service is suitable for general browsing, emails, messaging, social media and event apps. It should not be relied upon for product demonstrations, payment terminals, streaming, large file transfers or other business-critical activities.

Exhibitors requiring a more reliable connection can order Exhibitor Wi-Fi or hardwired internet services through the ExCeL Web shop https://www.excel.london/webshop

Email exhibitororders@excel.london for any questions.

4. How do I order furniture?

Use Order for Your Stand in the Planning & Logistics Hub to find optional furniture and other stand services.

1. When can I access the hall?

Please refer to the Exhibitor Timetable.

It is linked under Essential Tasks in the Planning & Logistics Hub.

2. Do I need to book a time slot for my vehicle for Build-up and Breakdown?

Yes. All vehicles requiring access to ExCeL London's loading bays must book a time slot through ExCel's Vehicle Booking System, powered by Voyage Control.

The booking system will be available no later than 21 days before the first tenancy date and may open earlier. We recommend booking as soon as the system becomes available, particularly for popular build-up and breakdown periods.

3. Are trolleys or lifting services available?

No, please make sure you bring any equipment to site that you might need to help transport your displays/ goods to your stand. Alternatively, you can request a quote from our Lifting companies for assistance.

•  IFE, IFE Manufacturing and SFFF please use DSV jesse.james@dsv.com  
• HRC, HT360 and Pub please use ILS. ian@i-l-s.co.uk

4. When should I arrange for deliveries for my stand to arrive at The North Hall?

Please ensure that a representative of your company is onsite to receive and sign for deliveries. The Organisers are unable to sign for goods on your behalf. This is particularly relevant if you should decide to use a courier to deliver goods, who will often not leave them unless they have a signature.

If any deliveries arrive before the first day of tenancy Thursday 1st April 0800hrs, they will be turned away and may not be re-delivered in time for the show open.

If you are making deliveries during the open days of the exhibition, these can only be made between 0800 -0900hrs before the exhibition opens. Hand carriable items can be delivered any time.

Please note the ExCel and the Organisers cannot take responsibility for any deliveries.

5. Are there any storage facilities onsite?

If you wish to store packing cases for the duration of the exhibition, contact our freight forwarding agent

        –  IFE, IFE Manufacturing and SFFF please use DSV jesse.james@dsv.com  

• HRC, HT360 and Pub please use ILS. ian@i-l-s.co.uk

On no account should exhibitors store product or empty packing cases behind their stands as this presents a fire risk. Offending items are liable to be removed and destroyed without warning.  All product storage, for the duration of the show, should be contained within the stand area. Alternatively, exhibitors can re-stock their stand each morning between 0800 - 0930hrs. 

1. When must I clear or dismantle my stand?

Space Only exhibitor:

Please refer to the Exhibitor Timetable – breakdown will commence at 1630hrs once all visitors have cleared the hall, Space Only exhibitors have until 2200hrs on Wednesday 7th April, Thursday 8th April and Friday 9th April to break down, and clear their stand area.

Shell Scheme exhibitor:

Please refer to the Exhibitor Timetable – breakdown will commence at 1630hrs once all visitors have cleared the hall, please do not start to clear your stand until this time. Shell Scheme exhibitors have until 2200hrs on Wednesday 7th April to clear the stand.

What do I do with any rubbish during breakdown?

All stand/ promotional materials and waste must be taken away with you. Any waste left behind will be photographed and the disposal of it will be charged to the exhibitor.

Waste disposal can be pre ordered via the ExCel Web shop.

Please find our waste policy here

1. Do I need a risk assessment and Insurance?

Yes, you need insurance up to £5million. Risk assessments need to be completed and bought on-site to be checked. We do not collect your assessments pre event, please just have it to hand on-site.

2. How do I submit Space Only stand plans?

Please see the space only section of our manual.

All plans need to be submitted to our Stand Approver Johanna Shirley via our Space only submission form

3. Can I have a drinks reception on my stand or provide hospitality on my stand for visitors?

You must obtain permission from the Organisers before holding a drinks reception on your stand.

ExCeL London Hospitality (ELH) is the venue's official catering and hospitality provider. Food and drink for stand hospitality should be ordered through Excel Hospitality.

If you are exhibiting a food or drink product and wish to offer samples, separate sampling rules apply. Please refer to the Food & Drink Sampling information in the Exhibitor Manual or contact the Operations Team for guidance.

24. Where can I find food and drink sampling guidance?

Open Guidance and Regulations > Food Sampling & Safety in the Planning & Logistics Hub for the requirements that apply to exhibitors offering samples

 

 

1. How do I arrange staff, contractor and driver badges?

For build-up and breakdown contractors, use the Contractor Passes registration link under Quick Access in the Planning & Logistics Hub