News
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Hospitality has always thrived on energy. It’s fast, emotional, unpredictable; and when it works, it feels almost magical. But as brands scale and margins tighten, that same energy can tip into disord ... -
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In hotels, the difference between a good stay and a great one often isn’t flawless execution. It’s emotional resonance. Guests rarely remember a seamless check-in or a perfectly folded towel. They remember how they felt.
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Hospitality has always described its teams as its “greatest asset”. Yet when margins tighten, people are often the first line on the cost sheet. That tension sat at the centre of the session “People: Humans or Headcount?” at Service 2026, a Tech on Toast event, where leaders challenged the industry to rethink retention, culture and performance in 2026.
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Planning your visit to Food, Drink & Hospitality Week just got easier. The official event app is now live, giving you a smarter way to navigate Excel London and make the most of three packed days at the UK’s largest celebration of food, drink and hospitality.
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Hospitality Tech360 has revealed more of its 2026 seminar programme, with senior leaders from restaurant and QSR brands including Burger King UK, Wahaca and Tortilla set to share insights on how hospitality businesses are using technology, data and operational innovation to drive growth.
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Hospitality Tech360 made its debut at Excel London from 30 March to 01 April as part of Food, Drink & Hospitality Week, bringing together operators, innovators and technology providers for three days of insight, inspiration and connection.
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At Hospitality Tech360, part of Food, Drink & Hospitality Week, one session cut through the noise around AI and focused on what really matters for operators: how to make it useful, human and on-brand. -
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At Hospitality Tech360, part of Food, Drink & Hospitality Week, the session “Scaling from 5 Sites to 300: A blueprint for leadership, culture and sustainable growth” brought together leaders from Flat Iron, Popeyes UK and San Carlo to explore how operators can grow without losing their identity.
